Jack Be Click

(303)395-0842

How to get service during the COVID-19 outbreak

We understand you must operate almost totally online these days, so you need all your Apple devices working at maximum efficiency. When you need service, we are right here in Castle Rock for you. However, as you might suspect, we are extremely busy these days. So here’s how to work with us to get repairs handled as quickly and conveniently as possible.

You have two options:

Make a service appointment at Apple's support website for our Castle Rock location; or
Simply come to our store at 411 Fourth St, Castle Rock and you will be welcomed first come, first served.

Please note: We are not accepting appointments by phone, text or email until further notice.

If you are late for an appointment, please understand that we must move on to the next walk-in customer in line. Late arrivals can elect to get in the queue at that time, or go back to the Apple site and reschedule.

Come to us with confidence.

Please know that we are taking our cues for best practices from the most dependable health authorities, including the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and local health departments.

Presently, we allow only three guests in our store at one time, and require proper social distancing among customers and staff alike. We thoroughly clean all equipment at check-in and again before pick-up with an approved disinfectant cleaner.

We understand that in many cases, Jack Be Click is your only option for vital Apple product service at this time. Rest assured we will do our best to provide the hassle-free service you deserve, hoping to earn your trust as a valued customer in the months and years ahead.