FAQ's
Absolutely. Bring in your computer and we’ll be happy to assist you. However we do prioritize appointments.
It's up to you. However we do prioritize appointments over walk-ins.
Go to Apple Support to schedule an appointment for our location.
Usually just the device itself. However if you having issues with any peripherals, such as a charger etc, then please bring them.
Click here for the link that directs you to Apple’s warranty checker. It is going to have you to type in the serial number for your individual device​. You may also call or stop by the store and we can provide you with that information.
We do full hardware and software diagnostics, testing each individual component for faults or damage. We will also disassemble your computer when necessary to get to the root of any issue.
If a Mac repair requires a replacement part after diagnosis, the part has to be ordered from Apple. Each situation is unique however typically we receive our parts within 2-3 business days from placing the order, so we can usually turn a repair around in 3-5 days.
Yes we do, it's completely optional. There is an additional charge for this service.
Well we need enough time to run the mandatory diagnostics to properly diagnose your device's issue. If your device is in need of a repair, it will take additional time. So if you can't leave it please bring it back at a more convenient time.
We do not charge by the hour. We generally charge by the individual service we perform.
We offer a 90-day warranty on all new parts, repairs, and labor. Depending on the part, a manufacturer warranty may apply.
Apple Authorized Service Providers (AASP) are businesses which have been specifically approved by Apple to provide repair services to Apple devices. AASPs can only use genuine parts, sourced direct from Apple and all technicians are required to undergo the same training as Apple Geniuses.
Start by giving us a call at (808) 494-6395, or by scheduling an appointment to bring in your device. One of our technicians will gladly give you a quick, free consultation, but we recommend checking on your computer so we can perform a full diagnostics regimen.
Turn off computer immediately, unplug from power source/ charging cable, DO NOT TURN ON (it can fry your computer), bring your computer ASAP. The sooner you bring in system the better chance you have at reviving it. However it is not a guarantee.